TERMS & CONDITIONS

PAYMENT & BILLINGS

It is simple: You send in your order. We send you the invoice, you pay, we send you the snowboard. Pls. get in contact with our office by mail or by phone +43 (0) 664 12 12 521. Elisabeth and Isabella will be pleased to help you. Contact: mail@sgsnowboards.com

PRICES, SHIPPING & DELIVERY

Prices

All prices on the website shop-sgsnowboards.com include 20% Austrian VAT. Shipping costs will be charged extra.

Shipping time and delivery information

Austria: 2 working days

Europe Zone 1: 3-5 working days
Germany, Czech Republic, Slovenia

Europe Zone 2: 3-5 working days
Belgium, Netherlands, Denmark, Luxembourg, Slovakia, Hungary, Poland, Romania

Europe Zone 3: 4-7 working days
Croatia, France, Italy, Monaco

Europe Zone 4: 4-8 working days
Portugal, Spain, Sweden, Finland, Estonia, Latvia, Lithuania, Bulgaria

All other countries: We ship with UPS Saver to every country. Please contact us for delivery times and freight quotation: mail@sgsnowboards.com

Shipping costs

We ship to every country. When you order in our webshop, the freight is calculated for the countries listed below. For all other countries please contact us directly at mail@sgsnowboards.com and we will ask for a specific freight quotation and inform you.

Shipping options:

S parcels for clothing, accessoires or L-XL parcels for snowboards

Austria – S 10 € | M 15 € | L-XL 20 €

Europe Zone 1 – S 15 € | M 20 € | L-XL 25 €
Germany, Czech Republic, Slovenia

Europe Zone 2 – S 15 € | M 20 € | L-XL 30 €
Belgium, Netherlands, Denmark, Luxembourg, Slovakia, Hungary, Poland, Romania

Europe Zone 3 – S 20 € | M 25 € | L-XL 35 €
Croatia, France, Italy, Monaco

Europe Zone 4 – S 20 € | M 25 € | L-XL 40 €
Portugal, Spain, Sweden, Finland, Estonia, Latvia, Lithuania, Bulgaria

All other countries – please contact us for a freight quotation: mail@sgsnowboards.com

Tracking number

You will receive a tracking message when the order has been shipped from the warehouse.

RETURNS

Please take your time to decide. We can help you to make the right choice, contact our customer care: mail@sgsnowboards.com

Please do not return items without prior contacting our office. You may only return unused products in original packing for a full refund within 15 days of the purchase reception. In Europe we ship with GLS – so after you contacted us we’ll order a return shipment. Please pack in the unused products in the original package. GLS will pick it up and give it back to us. Once we have approved the return shipment, you will receive an e-mail with confirmation that the invoice amount will be credited to your account in the next few days. You will receive this amount by the same method with which you paid for your purchase. Please take note that you may only use the products for the purposes of testing such as an in store check that they really fit (clothing). Snowboards have to be in the original package (with plastic wrap). We reserve the right to demand compensation in the event that the product quality has suffered as a result of any additional use. We are always happy to help you. Please contact our Customer Care if you have any questions: mail@sgsnowboards.com